Nov 05, 2026 Board of Directors Meeting

[00:01:08]

NICOLE CONLEY: I'D LIKE TO CALL THE TRAVIS CENTRAL APPRAISAL

[Call To Order]

[Establishment Of Quorum]

[Citizens Communication]

NICOLE CONLEY: GOOD MORNING, SIR.

TRAVIS COUNTY TAXPAYER: MORNING. HOW IS EVERYONE? OH GOSH. DO I HAVE TO CLICK THIS, OR CAN I BEGIN? LEANA MANN: YOU CAN BEGIN. PLEASE BEGIN.

TRAVIS COUNTY TAXPAYER: OKAY. MY NAME IS DAVID NEWTON. I'VE BEEN A AUSTIN HOMEOWNER SINCE 1984, AND THIS ALL CAME ABOUT IN 2025 WHEN I NOTICED MY REMODELED HOME AND REMODELED 1975 HOME IN ON FARMERSWOOD CIRCLE HAD BEEN PLACED IN A MARKET AREA OF L1009, YET JUST ON THE SAME STREET WHERE THERE'S NEW CONSTRUCTION, INCREDIBLY LUXURY HOMES, SWIMMING POOLS AND SAUNAS AND STUFF, THEY WERE PLACED IN L1000, AND SO I DID RAISE A CHARACTERISTIC REVIEW IN AUGUST OF 2025. STILL REMAINS UNRESOLVED, AND RATHER THAN CRITICIZE, I THOUGHT I'D TRY AND GIVE SOME, BASED ON MY IMPRESSION, SOME FEEDBACK FOR THE PROCESS. SO, FIRST OF ALL, THE PRESENTED PERCENTAGE GOOD HAS NO EASY FIX OR TIMELY FIX. A SINGLE DATA FIELD PUT MY PROPERTY INTO A 1009B, WHICH MEANS IT PRODUCES AN EXCESS IMPROVEMENT VALUE OF $360,000. SO TCAD REVIEWED IT. THEY DID PLACE KIND OF A FLAG ON IT, BUT THEY DIVERTED, DIVERTED, DEFERRED IT TO 2027. THE ARB CAN'T FIX IT; THEY CAN ONLY CHANGE IT FOR ONE YEAR. SO I'VE SPENT THE PAST TWO YEARS PROTESTING. THIS IS NOT JUST MY PROPERTY WITHIN 200 FEET. THERE ARE TWO HOMES THAT ARE IN L1 1009, ONE OF WHICH HAS BEEN ABANDONED FOR 14 YEARS, AND AND THE OTHER NEXT DOOR NEIGHBOR IS AN ELDERLY COUPLE WHO HASN'T REMODELED THEIR HOUSE, AND THEY'RE BOTH AT L1 1009, AND THEY SHOULD BE AT 1L 1,003RD.

THE CHARACTERISTIC REVIEW PROCESS HAS NO ACCOUNTABILITY. I FILED IN AUGUST 2025. I FOLLOWED UP REPEATEDLY. THE LAST RESPONSE I GOT WAS I WAS TOLD TO TALK TO MY TAX LIAISON. SORRY, I'M A BIT NERVOUS. THE ARB CUT MY 2025 APPRAISAL BY $402,000, BUT INSTEAD OF THE REQUEST TO HAVE MY CLASSIFICATION MOVED. DOWN, IT WAS MOVED UP. SO MY APPRAISAL ROSE 35 PERCENT, ALTHOUGH TCAD'S

[00:05:07]

BUT THE PROBLEM IS, IS THAT THAT'S JUST FOR THE APPRAISAL OF THE HOUSE, NOT THE LAND, AND I THINK THAT'S IT. I DIDN'T MEAN TO GO OVER THREE MINUTES, BUT ANY QUESTIONS OR ANSWER OTHERS? NICOLE CONLEY: THANK YOU, MR. NEWTON. COMMENTS? DEBORAH CARTWRIGHT: THANK YOU FOR COMING AND PRESENTING THIS.

I WAS LOOKING AT YOUR MATERIAL IN THE LAST PAGE WITH THE SPECIFIC RECOMMENDATIONS, OR IS VERY MUCH APPRECIATED. WE AS A BOARD ONLY HAVE AUTHORITY TO APPROVE A REAPPRAISAL PLAN EVERY TWO YEARS, AND THERE'S SOME THINGS ON THIS LIST THAT WE ADDRESSED IN THAT REAPPRAISAL PLAN FOR GOING FORWARD. AND I'M GOING TO ASK THE CHIEF APPRAISER TO LOOK AT THEM, THESE RECOMMENDATIONS AGAIN TO SEE IF WE MEAN TO INCORPORATE SOME MORE OF YOUR IDEAS, BUT THANK YOU VERY MUCH FOR THE YEARS TRAVIS COUNTY TAXPAYER: FOR THE TIME. 70, I COULD BE DEAD BY DEBORAH CARTWRIGHT: THE TIME THIS FIXES. WELL, WE'RE IN THE SAME BOAT, BUT ALL RIGHT.

TRAVIS COUNTY TAXPAYER: THANK YOU.

DEBORAH CARTWRIGHT: WE'LL DO WHAT WE CAN. THANK YOU, NICOLE CONLEY: MR. NEWTON JETT HANNA: AND I JUST LIKE TO THANK YOU FOR GOING TO THE EFFORT TO DETAIL ALL THIS, IT'S OFTEN WE GET FAIRLY VAGUE REPORTS OF A PROBLEM, AND THIS IS VERY SPECIFIC AND DETAILED. THANK YOU.

TRAVIS COUNTY TAXPAYER: OKAY, YOU'RE WELCOME.

NICOLE CONLEY: IS THAT IT FOR CITIZENS' COMMUNICATION, MS. MANN? LEANA MANN: YES.

NICOLE CONLEY: THANK YOU. ALL RIGHT, SO NOW WE'LL MOVE INTO

[Acknowledgment Of Outstanding Staff Achievements]

AND SO I'LL TURN THAT OVER TO MISS MANN.

LEANA MANN: THANK YOU. WE HAD A GROUP OF EIGHT STAFF MEMBERS THAT ATTENDED THE INTERNATIONAL ASSOCIATION OF ASSESSING OFFICERS CONFERENCE, IT WAS IN CALGARY, ALBERTA, THIS PAST YEAR, OCTOBER, AND SO WE DID RECEIVE THE CERTIFICATE OF EXCELLENCE IN ASSESSMENT ADMINISTRATION. THIS IS A VERY NOTORIOUS AWARD, AND IT TOOK A LOT OF WORK. WE PUT TOGETHER ABOUT A 600-PAGE DOCUMENT THAT OUTLINES JUST ABOUT EVERY PROCESS IN THE APPRAISAL DISTRICT. AND NOT ONLY DID WE RECEIVE THE AWARD, BUT WE RECEIVED A SCORE OF 100. SO THE STAFF THAT WORKED ON THIS DID A PHENOMENAL JOB, AND WE'RE SO PROUD OF THEM. AND WE HAVE THE EIGHT STAFF MEMBERS HERE? IF Y'ALL WANT TO STAND UP AND COME UP HERE, WE HAD THREE STAFF MEMBERS WHO RECEIVED IAAO DESIGNATIONS. HERE THEY ARE.

HERE, RUSSELL LEDBETTER IS OUR DEPUTY CHIEF OF OPERATIONS.

RUSSELL JOINED TCAT IN 2011 AND HAS BEEN HAS SPENT MORE THAN TWO DECADES IN THE APPRAISAL FIELD IN BOTH MAS AND FEE APPRAISAL.

HE HAS A BBA IN MANAGEMENT FROM BAYLOR UNIVERSITY. HE'S PROGRESSED THROUGH SEVERAL RESIDENTIAL APPRAISAL AND LEADERSHIP ROLES AND BECAME THE DIRECTOR OF RESIDENTIAL AND WAS PROMOTED TO DEPUTY CHIEF OF OPERATIONS IN 2025. HE RECEIVED HIS ASSESSMENT ADMINISTRATION SPECIALIST, OR HIS AAS DESIGNATION, AND HE HAS PREVIOUSLY RECEIVED HIS RESIDENTIAL EVALUATION SPECIALIST DESIGNATION. SO HE IS A DOUBLE DESIGNEE. RACHEL. RACHEL FREY JOINED OUR TEAM IN 2022 AND BRINGS PRIOR GIS EXPERIENCE FROM THE CITY OF AUSTIN WATERSHED PROTECTION DEPARTMENT AND CORELOGIC. SHE HAS A BA IN GEOGRAPHY AND GIS FROM TEXAS TECH UNIVERSITY.

SHE'S PROGRESSED THROUGH OUR FROM GIS TECHNICIAN TO SENIOR GIS TECHNICIAN AND WAS PROMOTED TO GIS TEAM LEAD IN 2025. SHE EARNED HER CADASTRAL MAPPING SPECIALIST, THE CMS DESIGNATION FROM IAAO. AND THEN OUR THIRD, DEVON THREAT. DEVIN JOINED TCAD WITH A DECADE. MASS APPRAISAL EXPERIENCE, INCLUDING NINE YEARS

[00:10:02]

NICOLE CONLEY: WELL DONE, MISS CARTWRIGHT.

DEBORAH CARTWRIGHT: HAVING BEEN INVOLVED WITH IAAO FOR A NUMBER OF YEARS, I CAN SAY THAT THIS IS AN INCREDIBLE HONOR. AND LEANA, YOU DESERVE A LOT OF CREDIT FOR ENCOURAGING THE STAFF TO PARTICIPATE. I WANT TO ADD, HOWEVER, THAT THE STATE OF TEXAS NEEDS A LITTLE BIT OF A PAT ON THE BACK BECAUSE WHEN THE METHODS AND ASSISTANCE PROGRAM WAS STARTED MANY YEARS AGO, I THINK AROUND 2009, EVERYONE WAS COMPLAINING ABOUT THE STATE MAKING THEM MAKING APPRAISAL DISTRICTS DO MORE AND MORE CUSTOMER SERVICE AND MORE AND MORE THINGS, AND THEY INCORPORATED IN THE TESTING INSTRUMENT THAT IF THEY FOLLOWED IAAO STANDARDS AND THEY AUTOMATICALLY PASSED THE STATE TEST, AND SO AS A RESULT, APPRAISAL DISTRICTS GOT REALLY BUSY, AND TRAVIS COUNTY WAS THE FIRST IN LINE TO START FOLLOWING EVERY IAAO STANDARD AND PROCEDURE, AND AND THE RESULT IS THIS. AND SO I THINK THAT THE STATE OF TEXAS HELPED PROMOTE IT, AND THEN WE CARRIED FORWARD AND DID IT. SO THANK YOU VERY MUCH.

LEANA MANN: THANK YOU FOR THE KIND WORDS. AND BECAUSE WE ACHIEVED THE CEAA, WE GET A LIMITED SCOPE MAP REVIEW, WHICH CUT IT IN ABOUT HALF. SO WE HAVE HALF THE QUESTIONS THIS YEAR, WHICH I KNOW THE STAFF WILL APPRECIATE BECAUSE IT'S A LOT OF WORK.

NICOLE CONLEY: WELL, I JUST WANT TO SAY GREAT, GREAT WORK, AND IT'S NICE TO SEE ALL THE CERTIFICATIONS. I KNOW HOW TOUGH IT IS TO MAKE IT PAST THOSE CERTIFICATIONS. YOU KNOW, I'VE HAD TO DO A SERIES SEVENS OR TWO OF MY OWN, AND SO JUST KUDOS TO THE TEAM AND YOUR FANTASTIC LEADERSHIP FOR INTRODUCING THESE OPPORTUNITIES AND THE RIGOR THAT IT TAKES TO SORT OF ACHIEVE SUCH QUALITY CERTIFICATIONS IS CERTAINLY DOES SERVES US WELL THAT YOU ALL ARE CONTINUING TO IMPROVE AND CONTINUING TO LEARN MORE IN YOUR INDUSTRY AND COMING BACK AND APPLYING THOSE SKILL SETS HERE AT TCAD. SO THANK YOU FOR ALL YOUR HARD WORK. THANK YOU. ALL RIGHT. SO WE'LL NOW MOVE INTO THE CONSENT AGENDA,

[Consent Agenda]

NO SEPARATE DISCUSSION OR VOTE WILL OCCUR UNLESS REQUESTED BY A TRUSTEE. THE CONSENT AGENDA INCLUDES APPROVAL OF THE MINUTES OF SEPTEMBER 3, 2026 REGULAR MEETING. THE APPROVAL OF THE

[00:15:01]

NICOLE CONLEY: GREAT QUESTION, MR. WANG.

LEANA MANN: WE DON'T HAVE THE FINAL BILL YET, SO WE'VE PAID OUR 50% DEPOSIT, AND THEN THAT SECOND INVOICE USUALLY COMES IN IN DECEMBER.

SHENGHAO WANG: THANK YOU.

NICOLE CONLEY: A MOTION IS NEEDED TO ADOPT THE CONSENT AGENDA. DO WE HAVE A MOTION? WE HAVE A MOTION BY MS. MONTOYA. IS THERE A SECOND? MR. LEVINE IS SECOND THE MOTION. SEEING NO FURTHER DISCUSSION, I'LL TAKE A VOTE. ALL IN FAVOR? ALL RIGHT.

WE HAVE UNANIMOUS APPROVAL. THE NEXT ITEM ON OUR REGULAR AGENDA

[Regular Agenda]

[a. Discussion On The Taxpayer Liaison Report]

TONY TRAN: GOOD MORNING. OKAY. SO BY REPORT, ACTIVITY INCLUDES TWO MONTHS, AS WE DIDN'T HAVE A BOARD MEETING LAST MONTH IN OCTOBER. SO THE ACTIVITY LOG IS GOING TO SHOW ACTIVITY FROM AUGUST 29 THROUGH OCTOBER 28. YEAR TO DATE, WE RECEIVED 815 INQUIRIES, WHICH IS ABOUT A 13% INCREASE FROM LAST YEAR. LAST YEAR WAS ABOUT 722, SO ABOUT A 13% INCREASE OVERALL. AVERAGE DAYS RESOLVED DID GO UP THIS THIS PERIOD. THAT WAS DUE TO THE FACT THAT I WAS OFF ON VACATION. SO AS SOON AS I RETURNED, I DID REPLY TO ALL THOSE INQUIRIES. STILL WELL WITHIN THE THE DAYS THAT ARE ALLOWED BY THE COMPTROLLER, BUT THAT'S WHY IT WENT UP A BIT DURING THIS PERIOD. SO OVERALL, DURING THIS PERIOD, I HAD WE HAD 99 INQUIRIES OVER OVERALL. THE BULK OF IT CAME FROM MY EMAIL. 74 WAS EMAIL, 17 WAS IN PERSON, AND THEN THE EIGHT WAS INITIATED VIA PHONE. OVERALL, AS YOU SEE, IT'S BEEN A HUGE INCREASE IN OUR ACTIVITY FOR THESE LAST TWO MONTHS. THE FOR SEPTEMBER AND OCTOBER, IT'S HAD 96 ACTIVITY, THREE MORE THAN WHAT I REPORTED BECAUSE THOSE WERE CARRYOVERS FROM AUGUST VERSUS WHAT LAST LAST YEAR DURING THESE TWO MONTHS, WE HAD 47, SO 104 PERCENT INCREASE, AND I THINK A LOT, A BIG REASON TO THE INCREASE IN ACTIVITY IS BECAUSE SPEAKING TO THE ARB MEMBERS, THEY'VE BEEN REFERRING MORE AND MORE PROPERTY OWNERS TO ME IF THEY HAVE QUESTIONS AFTER THEIR HEARINGS, THINGS THEY WEREN'T SURE ABOUT, SO THEY'RE PASSING MY INFORMATION ALONG AND STRONGLY ENCOURAGING THEM TO REACH OUT TO ME IF THEY HAD ANY FURTHER QUESTIONS TO EXPLAIN THE PROCESS. SO I THINK THAT ACCOUNTED FOR A LOT OF THE INCREASE OVERALL. REGARDING THE INQUIRY TYPES, IF WE GO TO THE ACTIVITY LOG, I CATEGORIZE IT FIRST BY MOST MOST RECENT AND THEN BY ACTIVITY TYPE OR THE COMPLAINT LEVEL, AS NOTICED HERE, THERE'S EIGHT LEVEL THREE COMPLAINTS. WHAT I'M HAPPY TO SAY IS MOST OF THE OTHER DEPARTMENTS ARE REPRESENTED, OR ALL THE OTHER DEPARTMENTS ARE REPRESENTED HERE, AND THEY WERE WE ALWAYS ABLE TO BRING IT TO THEIR ATTENTION AND GET GET A PRETTY QUICK RESOLUTION FOR THE PROPERTY OWNERS. SO OF THE EIGHT, THREE WERE RESOLVED THE SAME DAY. THREE TOOK ONE DAY, ONE TOOK TWO DAYS, AND ONE TOOK FOUR DAYS TO RESOLVE. BUT AGAIN, THAT'S THE TESTAMENT OF THE THE DIFFERENT DEPARTMENTS REVIEWING THE ACCOUNTS WITH ME AND LOOKING TO SEE IF THERE WAS ANY ISSUES AND MAKING THAT RESOLUTION OR RESOLVING IT FOR THE PROPERTY OWNER IN A TIMELY MANNER. THEN, REGARDING THE INQUIRY TIMELINE, AS YOU NOTICE, AFTER PROTEST SEASON, THERE'S BEEN YOU KNOW HISTORICALLY THERE'S A DROP OFF BECAUSE A LOT OF THE INQUIRIES COME DURING THE PROTEST SEASON. WE DID HAVE SOME LATE HEARINGS IN OCTOBER, ON THE 27TH AND 28TH. FROM JUST THOSE LATE HEARINGS, I HAD THREE PEOPLE COME IN AFTER THE LATE HEARINGS, HAD SOME QUESTIONS, AND THEN ON THE 28TH, I HAD SIX PROPERTY OWNERS AGENTS COME IN AND INQUIRE AFTER THEY HAD THE HEARINGS. OVERALL INQUIRY TOPICS PRETTY IS HELD PRETTY STEADY DURING THIS PERIOD OF THOSE 99 INQUIRIES. 52 WERE MARKET MARKET VALUES, 21 WERE EXEMPTIONS. SO IT'S PRETTY MUCH STILL WITHIN KIND OF THE PERCENTAGE OVERALL OF THE YEAR ITSELF, AND INQUIRIES BY TYPE DURING THIS TIME, PFLUGERVILLE HAD THE MOST INQUIRIES, FOLLOWED BY THE NORTHWEST PART OF TOWN, WHICH INCLUDES NEIGHBORHOODS SUCH AS STEINER RANCH AND GREAT HILLS.

AND THEN I'M GOING TO CLOSE MY THE LAST PART. OUR PRESENTATION.

IT'S JUST AN UPDATE ABOUT THE ARB CURRENT RECRUITING. SO, 2027

[00:20:05]

SO TWO WERE REMOVED WHERE PRIOR ARB MEMBERS WERE ASKING TO BE REAPPOINTED, AND THEN THREE WERE NEW NEW APPOINTEES OR NEW MEMBERS, AND THEN TWO WERE FOR THE OFFICER POSITIONS. OVERALL, NEW MEMBER APPLICATIONS SOURCED THE BULK OF IT IS STILL COMING FROM REFERRALS. FIVE WAS FROM REFERRALS, TWO FROM KUT, AND ONE FROM KAZI RADIO ADS. AND THEN THE RECRUITING COSTS. THE POSTCARDS YEAR TO DATE, THE COST WAS $325.23 CENT. KUT $10,010, AND KAZI. THEY HAVEN'T SENT AN INVOICE YET, SO STILL WAITING FOR THAT OVERALL. AND THEN THE APPLICATION INTERVIEW PROCESS.

AS MENTIONED, WE HAVE ONE ROUND OF INTERVIEWS. HAPPY TO SAY, WE HAD 26 INTERVIEWS. ALL APPLICANTS SHOWED UP, SO WE HAD EVERYBODY SHOW UP FOR OUR NO-NO SHOWS. AND THEN, OF COURSE, I'M GOING TO MEET WITH THE ARB SUBCOMMITTEE, SEE WHAT THEIR TIME AVAILABILITY IS, AND TRY TO SCHEDULE THE NEXT ROUNDS OF INTERVIEWS UPCOMING.

NICOLE CONLEY: THANK YOU, MR. TRAN. MS. CARTWRIGHT.

DEBORAH CARTWRIGHT: WELL, I WAS GOING TO ASK ANOTHER QUESTION, BUT NOW THAT I SEE THIS THIS PARTICULAR SLIDE. SO WE'RE PAYING $5,000 A PERSON TO RECRUIT ON KUT.

TONY TRAN: THAT'S THE CURRENT METRICS AT THIS POINT. BUT HOWEVER, OF COURSE, AS THEY AS WE GET MORE APPLICANTS, THAT SHOULD YOU KNOW THE THAT THAT WILL LOWER BECAUSE THAT'S DEBORAH CARTWRIGHT: JUST WONDERING HOW EFFECTIVE IT IS. IS MY INQUIRY? AND THEN I THOUGHT I'D SEEN AN ADVERTISEMENT IN THE NEWSPAPER. DID HAVE I NOT FOR ASKING FOR ARB PEOPLE? TONY TRAN: SO THE OTHER AREAS WE'RE ADVERTISING IS ON NEXTDOOR AND INDEED, BUT REGARDING PUBLICATION AT PRINTAS, I DON'T BELIEVE WE HAVE ANYTHING OUT THERE REGARDING THAT.

DEBORAH CARTWRIGHT: WE MIGHT CONSIDER MAYBE SOMETHING ELSE, MAYBE ANOTHER PRINT MEDIA, POSSIBLY THAT PEOPLE MIGHT READ. MY QUESTION INITIALLY HAD TO DO WITH THE MARKET VALUE NUMBERS. YOU SAID THE NUMBER, THE NUMBER OF INQUIRIES THAT YOU HAD, AND A LARGE NUMBER ARE MARKET VALUE.

JUST SO I UNDERSTAND A LITTLE BETTER, AND I SHOULD KNOW THIS: IS THIS PEOPLE COMING FROM THEIR ARB HEARINGS AND WANTING TO ARGUE ABOUT THE DETERMINATION OF VALUE, OR ARE THESE QUESTIONS ABOUT I'M PUTTING TOGETHER MY MY EVIDENCE AND WHAT KIND OF INFORMATION DO I NEED TO PROVIDE TO THE ARB? TONY TRAN: IT'S A COMBINATION OF BOTH. A LOT OF IT IS THEY THEY ARE HAVING ISSUES WITH THEIR MARKET VALUES, BELIEVING THAT IT'S INCORRECT, AND ASKING WHAT YOU KNOW WHAT THEY CAN DO TO PROTEST IT, AND WE GO THROUGH THE PROCESS AND EXPLAIN. OKAY, I CAN'T GIVE THEM ADVICE ON WHAT TO PRESENT DURING THE HEARINGS, BUT I DO TELL THEM LIKE YOU KNOW THESE ARE HISTORICALLY WHAT OTHER PROTESTERS POTENTIALLY WOULD BRING IN, AS WELL AS ADVISE THEM THAT THEY HAVE THE OPPORTUNITY IF THEY WANT, AND IF THEY'VE NEVER DONE A HEARING BEFORE, THEY ALL ARB HEARINGS ARE PUBLIC, SO THEY ARE ABLE TO SIT IN OTHER HEARINGS TO TRY TRY TO GAIN SOME INSIGHT ON WHAT POTENTIALLY THEY COULD DO DURING THEIR HEARINGS.

DEBORAH CARTWRIGHT: BUT HOW MANY OF THOSE INQUIRIES ARE AFTER THEIR HEARINGS, COMING IN TO ARGUE WITH YOU, TRYING TO GET A SECOND OPINION, FOR EXAMPLE.

TONY TRAN: SO I WOULD SAY ROUGHLY, JUST OFF THE TOP OF MY HEAD, JUST LOOKING AT HISTORICALLY, MAYBE 30% WOULD COME IN AFTER AFTER SAYING THAT OKAY, YOU KNOW, REGARDLESS WHAT THE ARB VALUATION OR DETERMINATION WAS, AND THEY POTENTIALLY MAY DISAGREE WITH THAT, AND I GIVE THEM AVENUES ON WHAT THEY CAN DO REGARDING CONTINUING THE PROTESTS.

NICOLE CONLEY: THANK YOU, MR. TRAN.

BRUCE ELFANT: CAN YOU FORWARD A COPY OF THE AD TO THE BOARD, AND WE CAN KIND OF PUSH IT OUT TO OUR CIRCLE OF FRIENDS? TONY TRAN: THAT'S SOMETHING. YES, I'LL MEET WITH MISS MARTINEZ, AND SHE SENDS THEM OUT, AND I'LL TRY TO GET COPY AND SEND BACK. OKAY, BRUCE ELFANT: I'D BE HAPPY TO TO PUSH IT OUT.

TONY TRAN: YEAH, THANK YOU SO MUCH.

NICOLE CONLEY: THANK YOU, MR. TRAN. I WILL SAY I APPRECIATE THE FACT THAT YOU'RE UTILIZING RADIO AS A WAY TO COMMUNICATE WITH OUR COMMUNITY. A LOT OF PEOPLE DO LISTEN TO RADIO, AND IT'S A GOOD WAY, ESPECIALLY WHEN YOU'RE LOOKING FOR PEOPLE THAT SPEAK MULTI LANGUAGES. AND SO I THINK IT'S. GOOD PRACTICE, BUT

[00:25:01]

SHENGHAO WANG: YEAH, I DON'T REMEMBER THE EXACT DETAILS, BUT THE ARB COMMITTEE DID LOOK AT YOU KNOW THE METRICS FOR PAST YEAR'S RECRUITING METHODS AND KUT. I THINK AS TIME GOES BY AND PEOPLE ARE THINKING A LITTLE BIT MORE ABOUT YOU KNOW AFTER THE ELECTION, WE YOU KNOW OTHER LESS COMPETING ADVERTISING. WE THOUGHT THAT THE OVERALL COST PER APPLICANT TURNED OUT TO BE ALL RIGHT IN OUR PREVIOUS FOR PREVIOUS YEARS.

NICOLE CONLEY: NO, AND GOOD GOOD WAY TO SORT OF REACH THE COMMUNITY, MR. TRAN.

TONY TRAN: THANK YOU.

NICOLE CONLEY: ALL RIGHT. OUR NEXT ITEM IS OUR IS MISS BROOKS

[b. Discussion And Possible Action On Appraisal Review Board Chairperson’s Report]

LEANA MANN: SHE IS NOT IN ATTENDANCE TODAY, BUT SHE DID PROVIDE A WRITTEN REPORT THAT'S INCLUDED IN YOUR BOOK.

NICOLE CONLEY: ANY QUESTIONS FROM THE BOARD? LEANA MANN: AND HER REPORT IS ON PAGE 85 OF YOUR PACKET.

SHENGHAO WANG: AND DOES THERE NEED TO BE SOME WAY OF SHARING THIS WITH THE PUBLIC IN THE ABSENCE OF MISS BROOKE GIVING A VERBAL REPORT, OR ARE WE GOOD ON THAT FRONT? LEANA MANN: IT IS AVAILABLE ON OUR BOARD BOOK PUBLIC WEBSITE FOR THE BOARD MEETINGS.

JETT HANNA: YEAH, I THOUGHT I JUST THOUGHT I WOULD NOTE. I DON'T THINK WE MADE SUBSTANTIAL CHANGES TO THE WAY THAT WE PUBLICIZED IT LAST YEAR, AND YET GETTING FAR OR FEWER APPLICATIONS.

SHENGHAO WANG: THERE WAS A LOT OF COMPETITION. OH YES, YES.

PEOPLE'S ATTENTION.

NICOLE CONLEY: PEOPLE'S ATTENTION. LEGISLATION FOR TEACHERS, RIGHT? DICK LAVINE: YEAH.

JETT HANNA: WELL, IT'D BE NICE IF WE HAD THAT. YES.

DICK LAVINE: AND ALSO, IT'S CLEAR THAT WORD OF MOUTH GETS IT DONE, ESPECIALLY FROM EXISTING ARB MEMBERS. AND I THINK MEG BROOKS KNOWS THAT. WE'LL ENCOURAGE HER MEMBERS TO REACH OUT.

SHENGHAO WANG: I BUMPED INTO ONE OF OUR FIRST YEAR MEMBER THE OTHER DAY, AND THEY WERE LIKE, "OH, YOU KNOW, THANK YOU SO MUCH FOR HAVING ME. IT WAS GREAT. YOU KNOW, I LEARNED A LOT." SO I THINK, YOU KNOW, AS AS AS OTHER YOU KNOW COMPETING AGAIN CURRENT EVENTS WIND DOWN, WE'LL WE'LL SEE A PICKUP IN THAT.

NICOLE CONLEY: WELL, THANK YOU FOR BOTH OF YOU GUYS SERVING IN THAT IMPORTANT WAY AND COMING BACK TO THE BOARD AND PROVIDING US WITH THOSE INSIGHTS. ALL RIGHT, MOVING ON TO 6C

[c. Discussion And Possible Action On The Removal Of Appraisal Review Board Members Who Have Resigned Or Failed To Meet The Policy For ARB Attendance]

SHENGHAO WANG: I MOVE TO REMOVE JOAN CALDWELL, JESSE SCOTT, SANDRA STEVENSON, AND KARA LINGLEY FROM THE APPRAISAL REVIEW BOARD IN LIGHT OF THEIR FORMAL RESIGNATIONS, NICOLE CONLEY: SECOND. MR. ALPHONSE HAS SECONDED. SEEING NO FURTHER DISCUSSION, WE'LL TAKE THE VOTE. ALL IN FAVOR? AYE. WE HAVE UNANIMOUS APPROVAL. MOVING ON TO ITEM 6D: DISCUSSION AND POSSIBLE ACTION ON WAIVER OF PENALTIES AND INTEREST FOR TRAVIS COUNTY WCID NUMBER 17 AND TRAVIS COUNTY WCID NUMBER 17 SERENE HILLS D A UNDER TAX CODE 6.6 I MEAN 606 E.

[d. Discussion And Possible Action On Waiver Of Penalties And Interest For Travis County WCID No 17 And Travis County WCID No 17 – Serene Hills DA Under Tax Code §6.06(e)]

[00:30:03]

NICOLE CONLEY: YES, MISS ISRAEL.

CELIA ISRAEL: AS SOMEONE WHO DOESN'T LEGALLY GET TO DO WAIVERS FOR PROPERTY TAXES, I WOULD LIKE TO MOVE THAT WE WAIVE THIS FEE. THEY SOUND LIKE NICE PEOPLE.

NICOLE CONLEY: WELL, WE HAVE IT. THAT'S OUR FIRST. WE HAVE A SECOND. IS THERE A SECOND, MR. WANG? SECOND. NO FURTHER QUESTIONS. I'LL TAKE THE VOTE. ALL IN FAVOR? AYE. THANK YOU, MISS HARVEY. I DO HAVE A QUESTION. WHAT PAYMENT SYSTEM DID THEY IMPLEMENT THAT? KAT HARVEY: HE DID NOT SHARE.

NICOLE CONLEY: WE MIGHT WANT TO CHECK THAT AND MAKE SURE WE DON'T IMPLEMENT A SIMILAR ERP.

KAT HARVEY: WILL DO.

NICOLE CONLEY: IT WAS NICE NEXT TIME. THANK YOU. I KNOW IT'S HARD IMPLEMENTING PAYMENT SYSTEMS. TRUST ME. OUR NEXT ITEM THAT WAS TENTATIVELY SCHEDULED WAS FOR 6E. HOWEVER, I AM GOING

[e. Discussion And Possible Action On Contract Renewal With Just Appraised Inc. For SAAS Services Under TIPS Technology Solutions State Purchasing Contract]

THANK YOU. ITEM 6F: DISCUSSION ON POSSIBLE ACTION IN THE CHIEF

[f. Discussion And Possible Action On Chief Appraiser Report To Include: 2027 Fieldwork, 2027 Homestead Verification Program, Community Outreach, And Taxpayer Experience Snapshot]

LEANA MANN: THANK YOU. OUR APPRAISERS ARE OUT IN THE FIELD.

THEY ARE HOT AND HEAVY IN THEIR FIELDWORK SEASON. AS A REMINDER TO PROPERTY OWNERS, OUR APPRAISERS WILL HAVE A BADGE, A TCAD BADGE, AND AN EMBLEM ON THEIR VEHICLE. BUT IF THERE'S EVER A QUESTION, IF SOMEONE'S IN YOUR NEIGHBORHOOD AND YOU JUST WANT TO ASK, IF THAT'S OUR APPRAISER, OUR CUSTOMER SERVICE REPRESENTATIVES KNOW WHERE OUR APPRAISERS ARE AT AND CAN HELP GIVE THAT INFORMATION SO THAT PROPERTY OWNERS ARE COMFORTABLE.

FOR OUR FIELD WORK, WE HAVE COMPLETED ABOUT 33 DAYS OF FIELD WORK. WE HAVE 57 DAYS REMAINING, AND AS OF THE BEGINNING OF THIS WEEK, WE WERE ABOUT 50% COMPLETE. THERE IS A FULL REPORT ON PAGE 107 OF YOUR PACKET THAT OUTLINES THE DIFFERENT DEPARTMENTS, ALL OF THE DIFFERENT ACTIVITIES THAT WE'VE LISTED IN OUR REAPPRAISAL PLAN AND HOW WE'RE TRACKING THOSE.

WE'VE ALSO STARTED OUR 2027 HOMESTEAD VERIFICATION PROGRAM.

FOR THIS YEAR, WE AUDITED 58,000 ACCOUNTS. OF THOSE, WE'VE COMPLETED ABOUT 50,000. WE HAVE ABOUT 7,200 PROPERTY OWNERS THAT WE'RE WAITING ON THEM TO RESPOND WITH INFORMATION, AND AS WE PROGRESS THROUGH THIS PROCESS, WE WILL REPORT BACK TO THE BOARD WITH THE ACTUAL NUMBER OF EXEMPTIONS THAT WERE REMOVED.

AND AGAIN, THERE IS A FULL REPORT IN YOUR PACKET ON PAGE 109. OUR COMMUNITY OUTREACH TEAM HAS BEEN BUSY AS WELL. IN OCTOBER, THEY ATTENDED BOO THE FLU. THEY ALSO DID WITH THE EAST AUSTIN CONSERVANCY THE LEGACY PLANNING WITH HEART, AND THEN WE DID OUR FIRST PROPERTY TAX EXEMPTION CLINIC IN MANOR. THANK YOU TO AARON, OUR BOARD MEMBER AARON MORENO. HE HELPED COORDINATE THAT AND GET US A LOCATION. SO WE APPRECIATE HIS HELP AND HIS TEAM'S HELP WITH THAT. THANK YOU.

AARON MORENO: YES, I JUST WANT TO ADD, CYNTHIA, LEANNA, THANK YOU SO MUCH FOR COMING OUT, AND YOU KNOW MAYBE WE CAN PLAY AROUND WITH THE TIMES NEXT TIME, MAYBE THE DATE. BUT I REALLY DO APPRECIATE YOU GUYS COLLABORATING WITH US TO BRING THAT RESOURCES RESOURCE TO MANOR. SO THANK YOU.

LEANA MANN: AND THEN COMING UP IN A QUICK QUESTION, DEBORAH CARTWRIGHT: WHAT IS THE LEGACY PLANNING WITH HEART? LEANA MANN: IT WAS JUST AN EVENT THAT THE EAST AUSTIN CONSERVANCY DID, SO THEY ASKED US TO ATTEND. CYNTHIA, DO YOU WANT TO PROVIDE ANY MORE DETAILS ON THAT ONE? CYNTHIA MARTINEZ: SO THE EAST AUSTIN CONSERVANCY, ONE OF THEIR

[00:35:03]

THE EAST AUSTIN CONSERVANCY WILL PAY HALF OF THAT BILL, AND THEN THE PROPERTY OWNER HAS TO PAY THE OTHER HALF. SO WHAT THEY DID WAS THEY INVITED ALL OF THOSE CLIENTS OUT, AND THEY GOT TO SIT DOWN WITH AN ATTORNEY AND KIND OF GO THROUGH LEGACY PLANNING, THEIR WILLS, ANY KIND OF DOCUMENTATION THAT THEY MIGHT HAVE, TO KIND OF PLAN FOR WORST-CASE SCENARIOS WHEN THINGS HAPPEN AND HOW THEIR HEIRS CAN TAKE OVER THAT PROPERTY. AS PART OF THAT, THEY INVITED A FEW DIFFERENT COMMUNITY ORGANIZATIONS TO A BIT OF A COMMUNITY RESOURCE FAIR. SO WE WERE THERE TO HELP PEOPLE CHECK ON THEIR HOMESTEAD EXEMPTIONS, GIVE THEM INFORMATION ON HOW THE HEIR EXEMPTION PROPERTY EXEMPTION WORKS, AND JUST ANSWER ANY BASIC QUESTIONS ABOUT THE PROPERTY TAX SYSTEM.

DEBORAH CARTWRIGHT: THAT'S EXCELLENT.

NICOLE CONLEY: YEAH, I'M GLAD TO SEE THAT HAPPENING. WAS THERE ANY DISCUSSION ABOUT HISTORIC EXEMPTIONS WITHIN THE CONTEXT OF SOME OF THE PLANNING AND LEGACY PLANNING WITH SOME OF THE RESIDENTS? I KNOW THAT HAS BEEN A HUGE OBSTACLE WITH SOME OF THE FAMILIES AND TRYING TO MAINTAIN SURVIVABILITY AND ABLE TO PAY SOME OF THOSE HISTORIC PROPERTIES.

CYNTHIA MARTINEZ: SO THAT WASN'T A FOCUS OF THIS EVENT, BUT WE DID DO AN EVENT EARLIER IN THE YEAR, SPECIFICALLY WITH THE CITY OF AUSTIN. IT WAS A WEBINAR WHERE LEANNA WAS FEATURED, WHERE WE WENT THROUGH HISTORICAL PROPERTIES, AND THEY SPECIFICALLY INVITED THE INDIVIDUALS WHO OWN PROPERTIES THAT ARE DESIGNATED AS HISTORIC THROUGH THE CITY OF AUSTIN.

NICOLE CONLEY: I KNOW ONE OF THAT'S BEEN SOME RESIDENTS ARE ABLE TO ACHIEVE IT WHILE OTHERS CANNOT, AND SO OBVIOUSLY IT'S IT'S CLOSELY INTERTWINED ON THOSE EAST SIDE COMMUNITIES, AND SO THAT'S I'D LOVE FOR THEM TO HAVE MORE INFORMATION ABOUT HOW THAT WORKS AND HOW THAT MIGHT BE ABLE TO PROVIDE THEM SOME BRACKETS WITH REGARDS TO AFFORDABILITY OF THEIR HOMES.

CYNTHIA MARTINEZ: YES, AND AND IN REGARDS TO PROPERTIES THAT WE WOULD COMMON WE WOULD THINK WOULD BE HISTORICAL BUT DO NOT HAVE THAT DESIGNATION, A LOT OF TIMES THOSE PROPERTIES END UP WITH OUR CUSTOMER SERVICE DEPARTMENT, AND I KNOW THAT WE DO HAVE REGULAR COMMUNICATION WITH THE CITY OF AUSTIN ABOUT HOW THAT WHAT THAT PROCESS LOOKS LIKE TO MAKE SURE THAT A PROPERTY GETS ON THE LIST, AND SO WE ARE ABLE TO CONVEY THAT INFORMATION TO THE PROPERTY OWNER. OBVIOUSLY, THAT'S A CITY DESIGNATION, SO WE CAN'T REALLY GET INVOLVED IN MAKING SURE THAT HAPPENS. BUT WE'RE AT LEAST ABLE TO INFORM PEOPLE HOW THAT PROCESS WORKS.

DEBORAH CARTWRIGHT: THANK YOU FOR THAT. AND JUST AS MASADA WOULD HOPE THAT WE COULD. WE OURSELVES CAN'T DO LEGACY PLANNING FOR PEOPLE, AND THEY DO NEED LEGAL COUNSEL TO KNOW HOW TO DEAL WITH AFFIDAVITS OF HEIRSHIPS AND WILLS AND THE LIKE. BUT TO THE EXTENT WE CAN DO THIS IN OTHER PLACES IN THE COUNTY, I THINK WOULD BE A GREAT IDEA BECAUSE PEOPLE DO NOT UNDERSTAND WHAT HAPPENS WHEN THEY DIE WITH REGARD TO THEIR PROPERTIES, AND THEY DON'T UNDERSTAND THE EXEMPTIONS AND HOW IT TRANSFERS AND AND THAT WHOLE THING, AND AND AT LEAST PROVIDING A FORUM FOR THEM TO KNOW WHAT TO DO IS A GOOD IDEA.

CYNTHIA MARTINEZ: CORRECT. AND THIS IS REALLY THE FIRST TIME THAT WE'VE DONE AN EVENT THAT HAS THIS KIND OF FOCUS, SO WE ACTUALLY DID BRING THE AFFIDAVITS TO THE EVENT IN THE CASE SOMEONE NEEDED TO FILL THEM OUT. AND SEVERAL OF THE PEOPLE IN ATTENDANCE ARE DESIGNATED NOTARIES, SO WE HAD ALL OF OUR INFORMATION AVAILABLE IN THE EVENT THAT SOMEONE NEEDED TO DO THAT. BUT WE PROBABLY DO NEED TO LOOK INTO EXPLAINING THAT A LOT BETTER. WE DO NOT HAVE MATERIAL ON AIR EXEMPTIONS ON THE WEBSITE, WE DO NOT HAVE A BROCHURE AT THIS POINT, BUT IT IS PROBABLY SOMETHING THAT WE WANT TO LOOK AT DEVELOPING TOWARDS THE END OF THIS YEAR, EARLY 2027.

NICOLE CONLEY: ANY OTHER QUESTIONS? THANK YOU. THE NEXT ITEM ON OUR AGENDA IS 6G.

LEANA MANN: THE REMAINDER IS JUST OUR NORMAL ITEMS. SO WE HAVE OUR EVENTS THAT WE'RE DOING IN NOVEMBER AND DECEMBER. WE WILL BE DOING NEIGHBORHOOD NEIGHBORS HELPING NEIGHBORS WITH THE CITY OF AUSTIN, THE VETERANS DAY CELEBRATION WITH THE CITY OF AUSTIN. WE HAVE A YOUTH CAREER FEST AGAIN WITH THE CITY OF AUSTIN, AND THEN COMMUNITY CONNECTIONS RESOURCE FAIR WITH AUSTIN ENERGY. SO OUR NOVEMBER WILL BE BUSY, AND THEN DECEMBER WE'RE DOING WITH THE METROPOLITAN BREAKFAST CLUB TCAD 101. WE'LL DO WITH THE DVCC OUR PROPERTY TAXES AND TAX BILLS PRESENTATION IN JOINT WITH THE HELP OF THE TAX OFFICE. WE'LL BE DOING THAT ONE JOINTLY, AND AGAIN WE'LL. THAT SAME PRESENTATION AGAIN ON THE 19TH, AND THEN OUR TAXPAYER EXPERIENCE

[00:40:05]

NICOLE CONLEY: I WILL SAY THAT I'M LOOKING FORWARD. I KNOW IN JANUARY, MISS MANN HAS AGREED TO SORT OF PRESENT TO TASA MIDWINTER CONFERENCE COMING UP IN JANUARY TO TALK ABOUT THE INTERSECTIONS BETWEEN APPRAISALS AND DEVELOPING SCHOOL BUDGETS, WHICH HAS GIVEN A LOT OF SCHOOL DISTRICTS ACROSS THE STATE A LOT OF DIFFICULTY AND PLANNING AND UNCERTAINTY. AND YOU ALL READ THE HEADLINES; YOU KNOW HOW STRUGGLING SCHOOLS ARE WITH REGARDS TO STABILIZING THEIR BUDGETS, BUT I THINK IT'LL BE A GREAT WAY FOR THEM TO GET ACCESS TO THE CHIEF APPRAISER, A GREAT CHIEF APPRAISER, AND UNDERSTAND HOW THE TECHNOLOGIES, THE TIMING, AND HOW TO SORT OF PLAN BUDGETS MORE EFFECTIVELY. SHE'LL BE JOINING ME AND TWO OTHER SUPERINTENDENTS. I MEAN, TWO OTHER SCHOOL DISTRICT CFOS, ONE OF WHICH HAS HAD A DIFFICULT, CHALLENGING EXPERIENCE IN IN THEIR APPRAISAL DISTRICT, AND ONE THAT IS HAS BENEFITED FROM THE GOOD SUPPORT OF MISS MANN.

SO, LOOKING FORWARD TO THAT. I'M SURE IT'LL BE A GREAT DISCUSSION ACROSS ALL THE MANY LEADERS ACROSS OUR SCHOOL DISTRICTS.

LEANA MANN: THANK YOU FOR INVITING US TO THAT. WE'RE EXCITED.

NICOLE CONLEY: YES, AND HOPEFULLY TASBO TOO. SO, ANY OTHER QUESTIONS FOR MISS MANN? ALL RIGHT. NOW, 6G. THIS

[g. Discussion And Possible Action On Litigation And Appeals Related To Pending And Anticipated Lawsuits]

THE TIME IS 12:16. THE BOARD IS NOW BACK IN OPEN SESSION. THE TIME IS 12:48 P.M. NO ACTION IS NEEDED ON ITEMS DISCUSSED DURING

[00:46:42]

[00:50:46]

[00:56:45]

[01:01:05]

[01:05:34]

[01:11:50]

[Adjournment]

DEBORAH CARTWRIGHT: IT'S ALSO GOING TO BE A VERY SAD MEETING BECAUSE WE'RE GOING TO BE LOSING THREE MEMBERS.

NICOLE CONLEY: THAT'S RIGHT. THAT'S RIGHT.

DEBORAH CARTWRIGHT: IT'S REALLY VERY SAD.

LEANA MANN: WHEN WE CONDUCT THE TRAINING, IT IS THROUGH THE BG YOUNG INSTITUTE. WE ARE STILL WAITING ON THE CURRICULUM FROM THEM. WE'VE HEARD IT WILL BE HERE IN DECEMBER, BUT WHEN WE DO THAT, WE'LL SCHEDULE A LUNCH AND SAY GOODBYE TO OUR OUTGOING MEMBERS. HAVE A LITTLE CELEBRATION FOR THEM.

[01:15:02]